managing conflict

Description The truth is that we can use wellmanaged confl ict to bring enormous benefi ts to people and companies. In fact, confl ict management is often one of the biggest drivers of change. Properly handled, it can help people to be more innovative and can create stronger bonds, build...

Description A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. It is that point in an ongoing activity when an interaction "crosses over" to become an interparty conflict. It...

Description Conflict at work takes many forms. It may be that two workers simply don’t get on; or that an individual has a grievance against their manager. Managing conflict at work booklet Every year Acas helps employers and employees from thousands of workplaces. That means we keep right up...