Many hotel guests believe that paying a service charge guarantees fair compensation for the hardworking staff behind their seamless experiences. The idea is simple and comforting: a 10-15% service charge added to your bill is a direct way to reward good service. Yet, behind this seemingly...
Automation has become the heartbeat of modern hospitality, rapidly transforming the way hotels operate and how guests experience their stays. From voice-activated room controls that adjust lighting and temperature with a simple command to robotic concierges that can handle requests without a...