#hospitalitytruths

Many hotel guests believe that paying a service charge guarantees fair compensation for the hardworking staff behind their seamless experiences. The idea is simple and comforting: a 10-15% service charge added to your bill is a direct way to reward good service. Yet, behind this seemingly...

The shimmering lobbies and opulent suites of luxury hotels often distract from a darker reality lurking behind the service corridors: labor exploitation. From housekeeping to kitchen staff, the very people who sustain the five-star experience frequently endure long hours, low wages, and poor...

At first glance, ghost kitchens seem like a smart, modern solution for hotels adapting to evolving dining habits. With the rise of food delivery apps and the booming demand for contactless services, many hotels have outsourced their in-house restaurants to virtual brands. Others have taken the...