#hospitalityinhealthcare

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    Are We Diluting Clinical Expertise for Better Customer Service?

    The COVID-19 pandemic reshaped the global workforce, and few sectors were hit as hard or transformed as deeply as healthcare and hospitality. As the dust settles, one key lesson stands out: cross-training staff across healthcare and hospitality disciplines is no longer a luxury—it’s a necessity...
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    From ICU to VIP: Has Hospitality Hijacked Healthcare

    In today’s fast-evolving healthcare landscape, the traditional hospital experience is undergoing a dramatic transformation. From sterile, cold hospital rooms to patient suites that resemble luxury hotel accommodations, and from paper charts to voice-activated room controls, the lines between...
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