hospitality services

Description The purpose of this paper is to discuss whether creative tourists can transform the service encounter in city hotels in a way that can reduce the amount of emotional labor required from service employees and its negative consequences International Journal of Culture, Tourism and...

Description The emergent paradigm of hospitality studies does not have a coherent philosophical foundation. In seeking to identify a philosophy of hospitality this paper explores Derrida’s contribution, along with other writers in philosophy and postcolonial theory, who are either writing in the...

Description Hospitality organizations, whether large or small, are complex entities requiring managers to work through frontline employees to manage every guest’s moment of truth and meet their firms’ goals and objectives. This study aims to test propositions that firms whose staffing policies...

Description This discussion paper aims to provide an introduction to revised ways of understanding and approaching the study of hospitality. International Journal of Culture, Tourism and Hospitality Research Discovering hospitality: observations from recent research Conrad Lashley Article...

Description The purpose of this editorial is to introduce the International Journal of Culture, Tourism and Hospitality Research International Journal of Culture, Tourism and Hospitality Research Integrating multidisciplinary perspectives: An editorial introducing the International Journal of...

Description This research paper aims to report on the findings of an innovative study to extract contemporaneous interpretations of Australian colonial domestic hospitality in Mrs. Lance Rawson’s Cookery Book and Household Hints International Journal of Culture, Tourism and Hospitality Research...

Description The purpose of this paper is to explore issues of control, fake solidarity and breakdown in hospitality. Following Robinson and Lynch, the need to explore the subjective experience of hospitality through literature is identified as being highly important to the understanding of this...

Description An emerging hospitality studies focus amongst British academics prioritizes the study of host and guest transactions as a key feature of hospitality research and publications. This short paper introduces the papers in the special issue. International Journal of Culture, Tourism and...

Description The purpose of this paper is to introduce the seven articles on festival and events research in this special issue of IJCTHR. International Journal of Culture, Tourism and Hospitality Research New perspectives on festival and events research Bing Pan Tzung-Cheng Huan Article...