expectation of service recovery

  1. J

    Complaint behavior intentions and expectation of service recovery in individualistic

    Description The purpose of this study is to investigate whether complaint behavior intentions and expectations of service recovery based on the justice theory are different among customers from collectivistic versus individualistic cultures. A secondary purpose is to find which service recovery...
    • jasminepvk
    • Thread
    • collectivist cultures complaint behavior intention cultural difference expectation of service recovery individualistic cultures
    • Replies: 0
    • Forum: Leadership
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