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    Chief Knowledge Officer (CKO) is vital for KM success.

    Chief Knowledge Officer (CKO) is vital for KM success. This CKO will be responsible for developing the CRM value chain as follows: Customer data Customer Information Customer Knowledge Wisdom to completely satisfy Customers The CKO could be one of...
    • sunandaC
    • Thread
    • chief chief knowledge officer cko crm value chain customer data customer information customer knowledge customer management customer satisfaction km success knowledge knowledge management officer principles of management success vital
    • Replies: 1
    • Forum: Principles of Management / Perspective Management
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