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Description The purpose of this paper is to show how to identify red flags in letters responding to customer complaints and demonstrate elements of effective response letters International Journal of Culture, Tourism and Hospitality Research Writing a credible form letter: implications for...

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Candid Culture: Embracing Employee Complaints by Lindsay Edmonds Wickman Ever hear the tagline "Your Vote Counts?" In corporate America, the mantra might read "Your Opinion Matters." Unfortunately, creating a workplace that values candid feedback is no easy task. Cultures in which employees...