Chief Knowledge Officer (CKO) is vital for KM success.
This CKO will be responsible for developing the CRM value chain as follows:
Customer data
Customer Information
Customer Knowledge
Wisdom to completely satisfy Customers
The CKO could be one of...
chiefchiefknowledgeofficer
cko
crm value chain
customer data
customer information
customer knowledge
customer management
customer satisfaction
km success
knowledgeknowledge management
officer
principles of management
success
vital
