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dear all, there are opensource CRM's called vTiger & sugar CRM. anyone can download the sofware for installation. i think it may be useful to members as it is free of charge. nishant

In addition to replies by members i like to add that before having questionaire why not do employee satisfaction survey in organisation as this helps to know the employee perception, what they think on diff. issues in organisation. etc. the data gathered can be really useful for framing...