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A report on Performance of INDIAN BANK In the services sector Submitted by:Jatin Pandey Submitted to:Prof. Anupama Sundar BANK AT A GLANCE A premier bank owned by the Government of India • Established on 15th August 1907 as part of the Swadeshi movement • Serving the nation with a team of over...

Measuring Service Quality Using SERVQUAL Following are the instructions for using the SERVQUAL questionnaire discussed in the chapter on quality. It uses a bank as the company to be studied, but any type of service organization would be studied in the same way. On the questionnaire, just replace...