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    Knowing Your Customers

    Knowing Your Customers :SugarwareZ-145::SugarwareZ-081::SugarwareZ-241:In the 1930s, when I first knew the automotive industry, Alfred Sloan, who ran General Motors, would disappear from Detroit once every six weeks. Next morning he would walk into a dealership in Cincinnati or Kansas City and...
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    What determines the strength of a wheel?

    What determines the strength of a wheel? :SugarwareZ-242:An ancient Chinese story, retold by Phil Jackson, coach of the phenomenally successful Chicago Bulls basketball team, makes this point rather more emphatically. In the 3rd century BC, the Chinese emperor Liu Bang celebrated his...
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    When you look at me, what do you see?

    When you look at me, what do you see? :SugarwareZ-103: A fable from the East tells of an emperor and a zen monk who came face to face for the first time. The emperor ruled over a kingdom that practiced Buddhism and the monk was eager to meet with him, looking forward to sharing tales of...
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    Reframing Your Business Equation

    Reframing Your Business Equation :SugarwareZ-253: The EOQ formula dates back to the Industrial Revolution and a 1913 article by Ford Whitman Harris, a self-trained engineer at Westinghouse Electric Company, in Factory: The Magazine of Management, a relic of another era. The article showed how to...
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