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    SSM Sem 5 Notes

    i want some infoemation abt the service recovery strategy, service delivery and service failure and also the fish bone analysis in ssm can anyone help me......
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    An Important Note

    everone here is serious abt there projects so they should also knw the rules
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    which is more required knowledge or confidence

    even I agree to it both knowledge and confidence are equally important. One will be confident only if he has knowledge and knowledge makes a person confident.I think they are dependent on each other..
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    adorabledivasonam Intro

    Myself Sonam;;;;;;; so adorableeeeee
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