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    presentation on Design Management

    Dear All pls find the presentation on 18 ways of the Definition on the Design Management.:SugarwareZ-062:
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    presentation on Retail Management

    :SugarwareZ-062:Dear All please find a presntation on Retail Management.
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    Need project on Space Productivity in Retail store

    Dear All,can any one send me a project on Space Productivity in Reatil store.
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    Presentation on Environmental Leadership

    Pls find the Presentation on Environmental Leadership.
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    THE SEVEN HABITS PARADIGM

    PLS FIND ATTACHED THE SEVEN HABITS OF EFFECTIVE PEOPLE.
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    Happiness Index

    Pls find the attached ppt on Happiness Index.
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    Why Spend Money on Advertising

    ùCompanies advertise because they hope to: ùIncrease overall sales and sales of a specific product ùGive salespeople additional selling information for sales presentations ùDevelop leads for salespeople through mail-ins and ad response ùIncrease cooperation from channel members through co-op...
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    The Nature of Customer Services

    Customer service can be definedas ‘a series of activities designed to enhance the level of customer satisfaction – the feeling that a product or service has met customer expectations.’ One example is a famous hotel group who see their mission as, “Ladies and Gentlemen serving Ladies and...
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    Golden rules for processing complaints

    •Thank the guest •Explain Why U appreciate •Apologize appropriately •Promise immediate action •Ask for relevant information •Rectify & Ratify shortcomings •Check customers satisfaction •Prevent future actions
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    Handling Grievances Effectively

    ØTalk to the employee directly. Encourage him to speak the truth. Give him a patient hearing. ØDiscuss in a private place. Ensure confidentiality, if necessary. ØHandle each case within a time frame. ØRefer company Policy in each case. Inform your superior about all grievances. ØGet all...
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    THINK BEFORE YOU TALK

    nPause , think and consider what you want to say nChoose appropriate words that clearly express your message nDecide on the tone you want from your interchange nDetermine the outcome you want from your interchange nKnow your audience and if possible , their viewpoint and level of...
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    Customer is God

    The most important person visiting our premises is costumer, He is not dependent on us, We are dependent on him, He is not obstacle in our work, He is the main purpose of our work, He is not an outside but part of our business, We are not doing any favors by giving him service but, he is...
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    Understanding others

    pUnderstanding others’ non-verbal communication helps you communicate better because: nyou recognise when it is not a good time to bring a subject up nyou can choose the best way to communicate with them, e.g. writing or face-to-face nyou accept comments that are made under emotional or...
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    Non-verbal communication’s positive effects

    You can increase the positive effects of your non-verbal communication by increasing the number of times you: nsmile nnod your head when listening ngesture in support nsit in an appropriate posture, e.g. head up, body forward nlisten closely nact in an understanding and empathetic manner
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    USES OF CELEBRITY ENDORSEMENTS

    1) Establishes Credibility Approval of a brand by a star fosters a sense of trust for that brand among the target audience- this is especially true in case of new products. The role of a celebrity endorser in an advertising campaign is, without doubt, linked to the reputation of the celebrity...
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    Is Celebrity Endorsement Always the Best Method for Promoting a Brand?

    Companies in many cases, prefer not to use a celebrity, but instead go ahead with a spokesperson which has been tailor made for the product by the company. The following are the advantage of such a strategy Ø Control:Companies control the created spokesperson as it has been built in conformity...
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    ? DIFFERENCE BETWEEN BRAND AMBASSADOR & BRAND FACE

    A Brand Ambassador would be one who is not only a spokesperson for the brand or is just appearing as a testimonial for the brand’s benefits. He/she is an integral part of the brand persona and helps to build an emotional, which goes beyond just appearing on TV commercials. For example, Fardeen...
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    TRENDS IN RETAILING

    Retailing in India is at a nascent stage of is evolution, but within a small period of time certain trends are clearly emerging which are in line with the global experiences. Organised retailing is witnessing a wave of players entering the industry. These players are experimenting with various...
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    THE STORY OF WAL-MART

    Many trace discount retailing birth to 1962, the first year of operation for Kmart, Target and Wal-Mart. But by that time, Sam Walton's tiny chain of variety stores in Arkansas and Kansas was already facing competition from regional discount chains. Sam traveled the country to study this...
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    MICRO MARKETING

    Contemporary marketing in most organized retail establishments in India are generally thematic or tactical. For consumers, the buying process has two stages: choosing a store, followed by a brand. Thematic initiatives communicate what the retail store stands for, trying to put forth the...
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