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Mom comes to visit her son Kumar for dinner.....who lives with a girl roommate Sunita. During the course of the meal, his mother couldn't help but notice how pretty Kumar's roommate was. She had long been suspicious of a relationship between the two, and this had only made her more curious...

Plz help for TQM project... What r the best references for preparing TQM Questionnaire? (for measuring its implementation) Thanx!!