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Good practice and guidance on employee relations including factsheets, survey reports, research, books and courses from the Chartered Institute of Personnel and Development.

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in organizational setting (Ra him, 2002, p. 208).

Recently, “Improving Company Focus” became the #1 reason for outsourcing HR.