Recent content by vips0123

Re: report on servqual model Hi Friend, Its a very easy MODEL comprising of Service GAPS the SERVQUAL and GAPS could be found in and Service Marketing Books ref any of these Christopher Lovelock/ Swapna Pradhan/ TMH Publications brgds vipin J

hello all I vipin jain am a final year student of Marketing and Biotech Grad with 2yrs work ex