Remote Jobs - Umbrel: Customer Support (technical)

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Umbrel: Customer Support (technical)

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Headquarters: Remote

In this role, you will:


  • Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)


  • Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues


  • Collaborate with engineers on our team to debug through challenging technical issues


We hope you:


  • Have great written communication skills


  • Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)


  • Like talking to users and are willing to constantly do so without external encouragement


  • Are able to empathize with users, and genuinely care about their problems — we can’t exist without them

To apply: Remote Customer Support (technical) at Umbrel

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