ISpeedToLead: Chargeback / Dispute Specialist
Bringing you latest Remote Jobs - ISpeedToLead: Chargeback / Dispute Specialist
Headquarters: Boston, MA
URL: Motivated Seller Leads Marketplace | iSpeedToLead
We’re a fast-growing lead marketplace helping businesses scale with qualified, real-time leads. As we expand, payment risk and chargeback management become increasingly important to protect our revenue and customer experience. We're looking for a Chargeback / Dispute Specialist to join our Finance & Operations team and take full ownership of the dispute resolution process.
Requirements
- 1–3 years of experience in payments, risk operations, or fintech customer support.
- Hands-on experience working directly with Stripe Chargeback & Fraud Detection tools.
- Familiar with Visa/Mastercard chargeback reason codes; able to simplify complex financial/legal concepts for non-experts.
- Exceptionally detail-oriented, organized, and able to meet tight deadlines.
- Excellent written communication skills.
- Bonus: experience in real estate tech or other perishable digital goods businesses.
Responsibilities
- Monitor and triage all Stripe dispute alerts; create internal Linear tickets within 2 hours of receipt.
- Gather and submit compelling evidence packets (order logs, timestamps, delivery confirmations, ToS references, etc.) to contest disputes.
- Maintain a dispute dashboard: track win/loss rates, reason codes, and recovery rates; present insights to the Finance team monthly.
- Collaborate with Support and Product teams to identify and resolve root causes behind recurring disputes (e.g. refund policies, lead quality issues).
- Maintain playbooks, documentation, and templates to ensure processes are scalable and auditable; enable seamless coverage during PTO.
To apply: Remote Chargeback / Dispute Specialist at ISpeedToLead
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Will you be applying?
Why are you the right fit for this role - ISpeedToLead: Chargeback / Dispute Specialist ?
Why should we hire you?
Bringing you latest Remote Jobs - ISpeedToLead: Chargeback / Dispute Specialist
Headquarters: Boston, MA
URL: Motivated Seller Leads Marketplace | iSpeedToLead
We’re a fast-growing lead marketplace helping businesses scale with qualified, real-time leads. As we expand, payment risk and chargeback management become increasingly important to protect our revenue and customer experience. We're looking for a Chargeback / Dispute Specialist to join our Finance & Operations team and take full ownership of the dispute resolution process.
Requirements
- 1–3 years of experience in payments, risk operations, or fintech customer support.
- Hands-on experience working directly with Stripe Chargeback & Fraud Detection tools.
- Familiar with Visa/Mastercard chargeback reason codes; able to simplify complex financial/legal concepts for non-experts.
- Exceptionally detail-oriented, organized, and able to meet tight deadlines.
- Excellent written communication skills.
- Bonus: experience in real estate tech or other perishable digital goods businesses.
Responsibilities
- Monitor and triage all Stripe dispute alerts; create internal Linear tickets within 2 hours of receipt.
- Gather and submit compelling evidence packets (order logs, timestamps, delivery confirmations, ToS references, etc.) to contest disputes.
- Maintain a dispute dashboard: track win/loss rates, reason codes, and recovery rates; present insights to the Finance team monthly.
- Collaborate with Support and Product teams to identify and resolve root causes behind recurring disputes (e.g. refund policies, lead quality issues).
- Maintain playbooks, documentation, and templates to ensure processes are scalable and auditable; enable seamless coverage during PTO.
To apply: Remote Chargeback / Dispute Specialist at ISpeedToLead
Continue reading...
Will you be applying?
Why are you the right fit for this role - ISpeedToLead: Chargeback / Dispute Specialist ?
Why should we hire you?